Cannot print after uprgrading from Fedora 28
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  1. #1
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    Unhappy Cannot print after uprgrading from Fedora 28

    When I was using Fedora 28 I was printing to a Xerox Phaser 6180N through a hard wired Ethernet connection.
    When I upgraded to Fedora 29 my print suddenly failed. I got the following Error when interrogating the printer troubleshooter Check Server Firewall
    It is not possible to connect to the server.
    Please check to see if a firewall or router configuration is blocking TCP port 631 on server '192.168.1.115'

    I have tried adding manually a port/service in the firewall config, but nothing seems to work.

    I have now upgraded to Fedora 30, but the same fault occurs.
    If anyone has any ideas I would be very grateful, as I'm at my wits end with this..

    Sparky66
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  2. #2
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    Re: Cannot print after uprgrading from Fedora 28

    Have you tried temporarily stopping the firewall service completely to confirm it's the firewall or not?

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    Re: Cannot print after uprgrading from Fedora 28

    No, I haven't tried that.. But my son who knows about these things thinks it unlikely that the firewall would block an outgoing network connection to the printer..

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    Re: Cannot print after uprgrading from Fedora 28

    OK, well your workstation is trying to connect to the printer on 192.168.1.115 on port 631, either the IP address/port is wrong, the printer isn't listening for some reason, there's a network configuration issue (wrong subnet etc) or something is blocking the connection, e.g: the firewall. I'd try a quick "systemctl stop firewalld", retry printing and then start the firewall again with "systemctl start firewalld". Worst case scenario is you rule out the firewall.

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    Re: Cannot print after uprgrading from Fedora 28

    Thanks HaydenH I will try that now..

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    Re: Cannot print after uprgrading from Fedora 28

    Well I disabled the firewall, but it did not make any difference ? But the error message has now changed when I go to print from 'Connected to printer' to 'Unable to get printer status'

    Regards
    Sparky 66

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    Re: Cannot print after uprgrading from Fedora 28

    Is it likely to be the CUPS server settings that are wrong ?

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    Re: Cannot print after uprgrading from Fedora 28

    Hi HaydenH, I have checked in CUPS, and now I am connected to the printer, and the jobs are showing up in the print queue, but not printing?

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    Re: Cannot print after uprgrading from Fedora 28

    Hi Sparky,

    Could you follow this troubleshooting guide? Ignore the USB/Parallel port parts, it would be quicker diagnosing through that than posting step by step here: https://wiki.ubuntu.com/DebuggingPrintingProblems

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    Re: Cannot print after uprgrading from Fedora 28

    Quote Originally Posted by HaydnH
    Hi Sparky,

    Could you follow this troubleshooting guide? Ignore the USB/Parallel port parts, it would be quicker diagnosing through that than posting step by step here: https://wiki.ubuntu.com/DebuggingPrintingProblems
    Hi HaydenH, please find attached bug report ... Hope this is ok ?

    Kind Regards
    Sparky66
    Attached Files Attached Files

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