Crash Troubleshooting

[ThePowerTool]

I thought I remember a sticky in the old forum with instructions on 1st-steps and what to provide when asking for help with a crash.

I tried searching "crash" and got "Sorry - no matches. Please try some different terms. "
Here's the proof https://forums.fedoraforum.org/faq.p...xt=1&match=all

I tried a different search which took me to a fedora forum post on windows crashes--appropriately ironic given that's where I'd expect a crash :-)

I'm running Fedora 28. Can someone please either tell me what I can provide or point me to the list of requirements so I can get things rolling?

I have a new Dell computer. I reformatted and install Fedora 28. It crashes every 3 to 7 days and requires BRS (nothing else works).

I can start by providing the output of journalctl -b -1 but I didn't see anything obvious:
http://paste.scsys.co.uk/582904

[ThePowerTool]

My system crashed again and I took a picture which I am attaching.



As the picture shows "ext4" which is a reference to my 2nd HD (sdb) I ran both the short (#2) and long (#1) smartctl tests (details immediately below).

Any help sincerely appreciated.

]# smartctl -a /dev/sdb
smartctl 6.6 2017-11-05 r4594 [x86_64-linux-4.19.16-200.fc28.x86_64] (local build)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family: Seagate Archive HDD
Device Model: ST8000AS0002-1NA17Z
Serial Number: *******
LU WWN Device Id: 5 000c50 087765095
Firmware Version: AR17
User Capacity: 8,001,563,222,016 bytes [8.00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 5980 rpm
Device is: In smartctl database [for details use: -P show]
ATA Version is: ACS-2, ACS-3 T13/2161-D revision 3b
SATA Version is: SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is: Mon Jan 28 20:40:37 2019 EST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 0) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 962) minutes.
Conveyance self-test routine
recommended polling time: ( 2) minutes.
SCT capabilities: (0x30b5) SCT Status supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 119 099 006 Pre-fail Always - 204505208
3 Spin_Up_Time 0x0003 091 090 000 Pre-fail Always - 0
4 Start_Stop_Count 0x0032 100 100 020 Old_age Always - 81
5 Reallocated_Sector_Ct 0x0033 100 100 010 Pre-fail Always - 0
7 Seek_Error_Rate 0x000f 070 060 030 Pre-fail Always - 8614212409
9 Power_On_Hours 0x0032 097 097 000 Old_age Always - 2816
10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 020 Old_age Always - 75
183 Runtime_Bad_Block 0x0032 100 100 000 Old_age Always - 0
184 End-to-End_Error 0x0032 100 100 099 Old_age Always - 0
187 Reported_Uncorrect 0x0032 100 100 000 Old_age Always - 0
188 Command_Timeout 0x0032 100 100 000 Old_age Always - 0
189 High_Fly_Writes 0x003a 100 100 000 Old_age Always - 0
190 Airflow_Temperature_Cel 0x0022 061 052 045 Old_age Always - 39 (Min/Max 38/45)
191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 0
192 Power-Off_Retract_Count 0x0032 098 098 000 Old_age Always - 5429
193 Load_Cycle_Count 0x0032 098 098 000 Old_age Always - 5730
194 Temperature_Celsius 0x0022 039 048 000 Old_age Always - 39 (0 22 0 0 0)
195 Hardware_ECC_Recovered 0x001a 119 099 000 Old_age Always - 204505208
197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 0
240 Head_Flying_Hours 0x0000 100 253 000 Old_age Offline - 1641 (138 11 0)
241 Total_LBAs_Written 0x0000 100 253 000 Old_age Offline - 10698602167
242 Total_LBAs_Read 0x0000 100 253 000 Old_age Offline - 3630283409

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Extended offline Completed without error 00% 2810 -
# 2 Short offline Completed without error 00% 2788 -
# 3 Short offline Completed without error 00% 687 -

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

[antikythera]

a hardware configuration dump might be handy but from the I/O error message, the system is not able to read from sda which is the primary internal storage device, nothing to do with the second drive

https://forums.fedoraforum.org/showt...kmark-it-first

[ThePowerTool]

Hi antikythera and thank you very much!

HW Dump:

~]# inxi -Fxmz
System:    Host: theater Kernel: 4.19.16-200.fc28.x86_64 x86_64 bits: 64 compiler: gcc v: 8.2.1 Console: tty 0 
           Distro: Fedora release 28 (Twenty Eight) 
Machine:   Type: Desktop System: Dell product: XPS 8930 v: 1.0.13 serial: <filter> 
           Mobo: Dell model: 0DF42J v: A00 serial: <filter> UEFI: Dell v: 1.0.13 date: 07/20/2018 
Memory:    RAM: total: 15.38 GiB used: 2.33 GiB (15.2%) 
           Array-1: capacity: 64 GiB slots: 4 EC: None max module size: 16 GiB note: est. 
           Device-1: ChannelA-DIMM0 size: No Module Installed 
           Device-2: ChannelA-DIMM1 size: 8 GiB speed: 2666 MT/s type: DDR4 
           Device-3: ChannelB-DIMM0 size: No Module Installed 
           Device-4: ChannelB-DIMM1 size: 8 GiB speed: 2666 MT/s type: DDR4 
CPU:       Topology: 6-Core model: Intel Core i7-8700 bits: 64 type: MT MCP arch: Kaby Lake rev: A L2 cache: 12.0 MiB 
           flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 76608 
           Speed: 900 MHz min/max: 800/4600 MHz Core speeds (MHz): 1: 900 2: 900 3: 900 4: 900 5: 900 6: 901 7: 900 8: 900 
           9: 900 10: 900 11: 900 12: 900 
Graphics:  Device-1: Intel UHD Graphics 630 vendor: Dell driver: i915 v: kernel bus ID: 00:02.0 
           Device-2: NVIDIA GP107 [GeForce GTX 1050 Ti] vendor: Dell driver: nvidia v: 410.73 bus ID: 01:00.0 
           Display: server: X.org 1.19.6 driver: nvidia tty: 211x61 
           Message: Advanced graphics data unavailable in console for root. 
Audio:     Device-1: Intel 200 Series PCH HD Audio vendor: Dell driver: snd_hda_intel v: kernel bus ID: 00:1f.3 
           Device-2: NVIDIA GP107GL High Definition Audio vendor: Dell driver: snd_hda_intel v: kernel bus ID: 01:00.1 
           Sound Server: ALSA v: k4.19.16-200.fc28.x86_64 
Network:   Device-1: Qualcomm Atheros QCA9377 802.11ac Wireless Network Adapter vendor: Dell driver: ath10k_pci v: kernel 
           port: e000 bus ID: 03:00.0 
           IF: wlp3s0 state: down mac: <filter> 
           Device-2: Qualcomm Atheros Killer E2400 Gigabit Ethernet vendor: Dell driver: alx v: kernel port: d000 
           bus ID: 04:00.0 
           IF: enp4s0 state: up speed: 1000 Mbps duplex: full mac: <filter> 
           Device-3: Qualcomm Atheros type: USB driver: btusb bus ID: 1-8:2 
           IF-ID-1: virbr0 state: down mac: <filter> 
           IF-ID-2: virbr0-nic state: down mac: <filter> 
Drives:    Local Storage: total: 7.51 TiB used: 4.57 TiB (60.9%) 
           ID-1: /dev/sda model: SPCC Solid State Disk size: 238.47 GiB temp: 33 C 
           ID-2: /dev/sdb vendor: Seagate model: ST8000AS0002-1NA17Z size: 7.28 TiB 
RAID:      Hardware-1: Intel SATA Controller [RAID mode] driver: ahci v: 3.0 bus ID: 00:17.0 
Partition: ID-1: / size: 216.81 GiB used: 11.05 GiB (5.1%) fs: ext4 dev: /dev/dm-0 
           ID-2: /boot size: 975.9 MiB used: 222.3 MiB (22.8%) fs: ext4 dev: /dev/sda2 
           ID-3: swap-1 size: 16.00 GiB used: 1.8 MiB (0.0%) fs: swap dev: /dev/dm-1 
Sensors:   System Temperatures: cpu: 36.0 C mobo: N/A 
           Fan Speeds (RPM): N/A 
Info:      Processes: 314 Uptime: 2d 13h 39m Init: systemd runlevel: 5 Compilers: gcc: 8.2.1 Shell: bash v: 4.4.23 
           inxi: 3.0.29

smartctl for /dev/sda

~]# smartctl -a /dev/sda
smartctl 6.6 2017-11-05 r4594 [x86_64-linux-4.19.16-200.fc28.x86_64] (local build)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Device Model:     SPCC Solid State Disk
Serial Number:    ****************
LU WWN Device Id: 0 000000 000000000
Firmware Version: SBFM61.2
User Capacity:    256,060,514,304 bytes [256 GB]
Sector Size:      512 bytes logical/physical
Rotation Rate:    Solid State Device
Form Factor:      2.5 inches
Device is:        Not in smartctl database [for details use: -P showall]
ATA Version is:   ACS-4 (minor revision not indicated)
SATA Version is:  SATA 3.2, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Tue Jan 29 16:07:55 2019 EST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)	Offline data collection activity
					was never started.
					Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		(65535) seconds.
Offline data collection
capabilities: 			 (0x79) SMART execute Offline immediate.
					No Auto Offline data collection support.
					Suspend Offline collection upon new
					command.
					Offline surface scan supported.
					Self-test supported.
					Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   2) minutes.
Extended self-test routine
recommended polling time: 	 (  30) minutes.
Conveyance self-test routine
recommended polling time: 	 (   6) minutes.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000b   100   100   050    Pre-fail  Always       -       0
  9 Power_On_Hours          0x0012   100   100   000    Old_age   Always       -       2706
 12 Power_Cycle_Count       0x0012   100   100   000    Old_age   Always       -       44
168 Unknown_Attribute       0x0012   100   100   000    Old_age   Always       -       0
170 Unknown_Attribute       0x0003   081   081   010    Pre-fail  Always       -       179
173 Unknown_Attribute       0x0012   100   100   000    Old_age   Always       -       1
192 Power-Off_Retract_Count 0x0012   100   100   000    Old_age   Always       -       34
194 Temperature_Celsius     0x0023   067   067   000    Pre-fail  Always       -       33 (Min/Max 33/33)
218 Unknown_Attribute       0x000b   100   100   050    Pre-fail  Always       -       0
231 Temperature_Celsius     0x0013   100   100   000    Pre-fail  Always       -       100
241 Total_LBAs_Written      0x0012   100   100   000    Old_age   Always       -       155

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%      2703         -
# 2  Short offline       Completed without error       00%      2702         -
# 3  Extended offline    Completed without error       00%      1716         -
# 4  Short offline       Completed without error       00%      1715         -
# 5  Short offline       Completed without error       00%      1715         -
# 6  Short offline       Completed without error       00%      1715         -
# 7  Short offline       Completed without error       00%       616         -
# 8  Short offline       Completed without error       00%         1         -
# 9  Short offline       Completed without error       00%         0         -

SMART Selective self-test log data structure revision number 0
Note: revision number not 1 implies that no selective self-test has ever been run
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

I hope this meets your expectations.

As you can see I ran a short (#2) and long (#1) test on sda which both found no errors. I guess I noticed, earlier, that the error was with sda because you can also see I ran the same tests 985 lifetime hours earlier.

Any thoughts on a next-step?

Thank you, again.

[antikythera]

Check the sata cable isn't loose either end or kinked. Maybe replace that anyway because they can degrade.

Also check the power cable is connected to the drive properly.

[ThePowerTool]

antikythera,

You nailed it in one!

Over this past weekend I opened the case and as I pulled the cover back the cable actually fell away from the HD as the SATA2 connector on the HD was broken and would not hold the cable in-place. I'm surprised the system booted at all seeing the broken plastic edge of the connector (or socket?).

Thank you very much!