Touchpad not working at all on new laptop
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  1. #1
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    Touchpad not working at all on new laptop

    I recently bought a new laptop with no preinstalled os, created a live usb of Fedora workstation 28, installed, everything went just fine. Except, the touchpad will not work at all, not for moving the cursor, scrolling, or clicking. (usb bluetooth mouse works normlly)
    I've spent around 10 hours googling this but I haven't found anything that helps.
    Some threads suggested it might be the desktop environment, so I tried all the default gnome (gnome, gnome classic, gnome on xorg) options included by default. I installed KDE plasma too, but none of those helped.
    In the system settings (gnome) under mouse and touchpad I can see the mouse (when it's plugged in) but there is never a touchpad option (and nowhere to scroll down to see it as some threads suggested) which I read means that the computer is not recognizing that there is a touchpad. (In KDE there is an option, it just shows a banner saying "No touchpad found")

    I booted ubuntu as well, without installing it, to see if it was a proprietary driver issue, but ubuntu didnt seem to find anything to install, and it didn't work there either.
    I did a yum upgrade, to everything (which added a new entry in grub, though neither of the entries, nor the "0 rescue" one, can use the touchpad) but still nothing..
    I don't see anything that says touchpad when I run "libinput list-devices", and when I run "xinput" (with the usb mouse plugged in) I see the following:
    [kobi@lenovo-330 ~]$ xinput
    ⎡ Virtual core pointer id=2 [master pointer (3)]
    ⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
    ⎜ ↳ Logitech USB Receiver id=8 [slave pointer (2)]
    ⎣ Virtual core keyboard id=3 [master keyboard (2)]
    ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
    ↳ Video Bus id=6 [slave keyboard (3)]
    ↳ Power Button id=7 [slave keyboard (3)]
    ↳ EasyCamera: EasyCamera id=10 [slave keyboard (3)]
    ↳ Ideapad extra buttons id=11 [slave keyboard (3)]
    ↳ AT Translated Set 2 keyboard id=12 [slave keyboard (3)]
    ↳ Logitech USB Receiver id=9 [slave keyboard (3)]
    ↳ Logitech USB Receiver id=13 [slave keyboard (3)]

    Without the usb mouse:
    ⎡ Virtual core pointer id=2 [master pointer (3)]
    ⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
    ⎣ Virtual core keyboard id=3 [master keyboard (2)]
    ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
    ↳ Video Bus id=6 [slave keyboard (3)]
    ↳ Power Button id=7 [slave keyboard (3)]
    ↳ EasyCamera: EasyCamera id=10 [slave keyboard (3)]
    ↳ Ideapad extra buttons id=11 [slave keyboard (3)]
    ↳ AT Translated Set 2 keyboard id=12 [slave keyboard (3)]

    Is there a driver I'm supposed to install? I tried doing "yum search synaptic" and installing (one by one) each of the three that showed up there:
    xorg-x11-drv-synaptics-devel.x86_64
    xorg-x11-drv-synaptics-devel.i686
    xorg-x11-drv-synaptics-legacy.x86_64

    I also tried rebooting after installing each one, but still no luck. Next I tried installing "xorg-x11-drv-synaptics" which yum said is already installed.

    I read somewhere that newer laptops might simply not have kernel support for all of the hardware yet, and that a kernel upgrade might fix things.
    "uname -or" returns 4.16.14-300.fc28.x86_64
    laptop specs are:
    lenovo ideapad 330-15IKB
    i7
    Fedora workstation 28

    I'm at my wits end here and would really appreciate it if anyone could help point me in the right direction.
    Thanks!
    Last edited by kcaps; 14th June 2018 at 10:02 AM.

  2. #2
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    Re: Touchpad not working at all on new laptop

    Are you certain your touchpad is a Synaptics? Probably won't help, but try this command:
    Code:
    $ cat /proc/bus/input/devices | grep Name
    I suspect you won't see any entry for a touchpad there either, which would mean your touchpad just isn't seen at all. This could also mean you bought a faulty laptop, or the wiring connection from the touchpad to the MB worked loose in shipping/handling.
    Last edited by PabloTwo; 14th June 2018 at 03:53 PM.

  3. #3
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    Re: Touchpad not working at all on new laptop

    Another thought: On my HP Envy laptop:
    Code:
    $ cat /proc/bus/input/devices | grep TouchPad
    N: Name="SynPS/2 Synaptics TouchPad"
    Note the PS/2.... check in your Bios/Firmware if there is a setting to disable/enable the PS/2 input, and if there is, see if it somehow got disabled.

  4. #4
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    Re: Touchpad not working at all on new laptop

    Quote Originally Posted by PabloTwo
    Are you certain your touchpad is a Synaptics? Probably won't help, but try this command:
    Code:
    $ cat /proc/bus/input/devices | grep Name
    I suspect you won't see any entry for a touchpad there either, which would mean your touchpad just isn't seen at all. This could also mean you bought a faulty laptop, or the wiring connection from the touchpad to the MB worked loose in shipping/handling.
    I tried both those commands:
    kobi@lenovo-330 ~]$ cat /proc/bus/input/devices | grep Name
    N: Name="Lid Switch"
    N: Name="Power Button"
    N: Name="AT Translated Set 2 keyboard"
    N: Name="Logitech USB Receiver"
    N: Name="Logitech USB Receiver"
    N: Name="Video Bus"
    N: Name="Ideapad extra buttons"
    N: Name="EasyCamera: EasyCamera"
    N: Name="HDA Intel PCH Mic"
    N: Name="HDA Intel PCH Headphone"
    N: Name="HDA Intel PCH HDMI/DP,pcm=3"
    N: Name="HDA Intel PCH HDMI/DP,pcm=7"
    N: Name="HDA Intel PCH HDMI/DP,pcm=8"
    N: Name="HDA Intel PCH HDMI/DP,pcm=9"
    N: Name="HDA Intel PCH HDMI/DP,pcm=10"
    [kobi@lenovo-330 ~]$
    [kobi@lenovo-330 ~]$ cat /proc/bus/input/devices | grep TouchPad
    [kobi@lenovo-330 ~]$

    No good.
    I also looked in the bios but I couldn't find any settings for disabling devices of any kind, no PS/2, nothing.
    I can take it back to the store, I guess, but I'd like to try exhausting all software options first. Maybe I'll evel install windows and see if it works there!

    Any other suggestions I can try? I read somewhere that idea pads use synaptics touchpads, but ibn case it isn't, what other drivers should I try?

  5. #5
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    Re: Touchpad not working at all on new laptop

    Quote Originally Posted by PabloTwo
    Are you certain your touchpad is a Synaptics? Probably won't help, but try this command:
    Code:
    $ cat /proc/bus/input/devices | grep Name
    I suspect you won't see any entry for a touchpad there either, which would mean your touchpad just isn't seen at all. This could also mean you bought a faulty laptop, or the wiring connection from the touchpad to the MB worked loose in shipping/handling.
    I tried both those commands:
    kobi@lenovo-330 ~]$ cat /proc/bus/input/devices | grep Name
    N: Name="Lid Switch"
    N: Name="Power Button"
    N: Name="AT Translated Set 2 keyboard"
    N: Name="Logitech USB Receiver"
    N: Name="Logitech USB Receiver"
    N: Name="Video Bus"
    N: Name="Ideapad extra buttons"
    N: Name="EasyCamera: EasyCamera"
    N: Name="HDA Intel PCH Mic"
    N: Name="HDA Intel PCH Headphone"
    N: Name="HDA Intel PCH HDMI/DP,pcm=3"
    N: Name="HDA Intel PCH HDMI/DP,pcm=7"
    N: Name="HDA Intel PCH HDMI/DP,pcm=8"
    N: Name="HDA Intel PCH HDMI/DP,pcm=9"
    N: Name="HDA Intel PCH HDMI/DP,pcm=10"
    [kobi@lenovo-330 ~]$
    [kobi@lenovo-330 ~]$ cat /proc/bus/input/devices | grep TouchPad
    [kobi@lenovo-330 ~]$

    No good.
    I also looked in the bios but I couldn't find any settings for disabling devices of any kind, no PS/2, nothing.
    I can take it back to the store, I guess, but I'd like to try exhausting all software options first. Maybe I'll evel install windows and see if it works there!

    Any other suggestions I can try? I read somewhere that idea pads use synaptics touchpads, but ibn case it isn't, what other drivers should I try?

  6. #6
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    Re: Touchpad not working at all on new laptop

    I tried both those commands:
    kobi@lenovo-330 ~]$ cat /proc/bus/input/devices | grep Name
    N: Name="Lid Switch"
    N: Name="Power Button"
    N: Name="AT Translated Set 2 keyboard"
    N: Name="Logitech USB Receiver"
    N: Name="Logitech USB Receiver"
    N: Name="Video Bus"
    N: Name="Ideapad extra buttons"
    N: Name="EasyCamera: EasyCamera"
    N: Name="HDA Intel PCH Mic"
    N: Name="HDA Intel PCH Headphone"
    N: Name="HDA Intel PCH HDMI/DP,pcm=3"
    N: Name="HDA Intel PCH HDMI/DP,pcm=7"
    N: Name="HDA Intel PCH HDMI/DP,pcm=8"
    N: Name="HDA Intel PCH HDMI/DP,pcm=9"
    N: Name="HDA Intel PCH HDMI/DP,pcm=10"
    [kobi@lenovo-330 ~]$
    [kobi@lenovo-330 ~]$ cat /proc/bus/input/devices | grep TouchPad
    [kobi@lenovo-330 ~]$

    No good.
    I also looked in the bios but I couldn't find any settings for disabling devices of any kind, no PS/2, nothing.
    I can take it back to the store, I guess, but I'd like to try exhausting all software options first. Maybe I'll even install windows and see if it works there!

    Any other suggestions I can try? I read somewhere that idea pads use synaptics touchpads, but in case it isn't, what other drivers should I try?
    Last edited by kcaps; 17th June 2018 at 09:37 AM.

  7. #7
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    Re: Touchpad not working at all on new laptop

    I booted a windows 8.1 usb, didn't work during the installer, so next I booted a windows 10 usb and the touchpad worked immediately going through the installer.(Which I then cancelled. I don't want windows.)
    Also realized I hadn't upgraded the kernel so I ran "dnf upgrade kernel"
    After a reboot- still no luck. At least now we know the hardware isn't faulty.

  8. #8
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    Windows NT 10.0 Firefox 60.0

    Re: Touchpad not working at all on new laptop

    Hi all,
    I have a not working touchpad on my new laptop under Fedora 28 (also tried Ubuntu and Arch but no luck till now)

    After googling, found https://bugzilla.redhat.com/show_bug.cgi?id=1526312

    It seems Linux kernel does not support these kind of devices yet
    Last edited by hyaan; 24th June 2018 at 06:37 PM.

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