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  1. #16
    Join Date
    Mar 2004
    Location
    Vancouver, Canada
    Posts
    2,637

    Re: This is why you should not buy Asus !

    Quote Originally Posted by didierg
    This is why you should not buy Asus !
    ASUS unofficially has better Linux kernel support. The message is just political due to the company position.
    Their laptops work out of box majority of time. Only issues was the change in the BIOS affecting hotkey that was resolved by the kernel team with the participation of the users.
    Desktop CPU: AMD Phenom II(tm) X4 Processor 940 AM2+ - Memory: 8GB DDR2-RAM - GPU: Sapphire Pulse Radeon RX 560 4GB OC - OS: Fedora 26 Workstation x86-64 and Windows 10 Pro 64-bit
    Laptop ASUS X550ZE - APU: AMD Quad Core A10 7400P + Dual Radeon R5 230, R7 M265DX - Memory: 16GB DDR3-RAM - OS: Fedora 26 Design Suite x86-64

  2. #17
    Join Date
    Dec 2016
    Location
    United Kingdom
    Posts
    11

    Re: This is why you should not buy Asus !

    1 - asus linux compatibility is extremely good.

    2 - why in gods name would you write to ASUS about a problem with a kernel update?????

  3. #18
    Join Date
    Aug 2009
    Posts
    8,464

    Re: This is why you should not buy Asus !

    Just to show you how companies throw any non-windows systems under the bus...

    A few years back, I was trying to get a DSL connection working on a Unix box... Called AT&T customer support to ask a simple question of the address for their site to set up a new account.

    Answer... They don't support Unix..

    My Response... You mean you don't support an OS that you wrote?

    The answer I got was priceless..

    Anyway, the question I was asking, it made no difference what OS the machine was running. I just needed a website address...

    Bottom line.. Companies customer support sucks.. If it's not in their pre-written script they have to follow, then they can't help you.
    Why is it that all of the instruments seeking intelligent life in the universe are pointed away from Earth?

  4. #19
    Join Date
    Dec 2013
    Location
    United Kingdom
    Posts
    5,240

    Re: This is why you should not buy Asus !

    1st level customer support aren't trained technicians and work from very strict scripts. they are paid peanuts and cannot spend time researching or learning how to support people using anything other than what they have written in front of them. if they did, they wouldn't meet their maximum call time targets and get the sack. they will be replaced by automated machines in the near future that don't need rest breaks or time off work. much like those virtual support agents you get on many websites now. 9/10 it's not actually a person asking if you need any assistance when browsing products on retail sites.

  5. #20
    Join Date
    Feb 2005
    Location
    London, UK
    Posts
    526

    Re: This is why you should not buy Asus !

    Quote Originally Posted by DBelton
    Bottom line.. Companies customer support sucks..
    Is it just me or is customer service getting worse and worse as time goes on? It's as if the quest for cost savings is the only way senior management know how to increase profits these days. Amazon's a good example, they used to be excellent, but ever since they brought in the Amzon Flex delivery thing where the delivery people are in the gig economy it's been terrible and trying to rectify anything through their customer service lines is a complete joke.

  6. #21
    Join Date
    Jun 2005
    Location
    Montreal, Que, Canada
    Posts
    4,482

    Re: This is why you should not buy Asus !

    Read my response #15 above. Yes Haydn, you are right about customer service.

    I have to laugh when the BB response to any question is Geek-Squad.
    Leslie in Montreal

    Interesting web sites list
    http://forums.fedoraforum.org/showth...40#post1697840

  7. #22
    Join Date
    Jul 2017
    Location
    NY
    Posts
    10

    Re: This is why you should not buy Asus !

    When I think of ASUS, i think of gaming. ASUS seems to have one of the most well designed gaming laptops as far as cooling is concerned (according to ppl who open up and fix laptops for a living).

  8. #23
    Join Date
    Dec 2013
    Location
    United Kingdom
    Posts
    5,240

    Re: This is why you should not buy Asus !

    I'm one of those people among other services.

    They may well do now with ROG branded products, 10 years ago when they didn't exist it was not the case. Their F and K series notebook chassis marketed as entertainment and gaming notebooks suffered from heat cycle stress cracks above discrete GPU chips (either ATI or NVIDIA) starting from just under the top right of the keyboard tray, eventually tracking out to the edge. Clearly the heatpipe wasn't working efficiently enough and the problem was addressed in later models.

  9. #24
    Join Date
    Apr 2016
    Location
    Kota Tinggi, Johor, Malaysia
    Age
    21
    Posts
    163

    Re: This is why you should not buy Asus !

    asus is good and all but their touchpads...
    Laptop Specs
    https://forums.fedoraforum.org/showpost.php?p=1760122&postcount=528

  10. #25
    Join Date
    Dec 2013
    Location
    United Kingdom
    Posts
    5,240

    Re: This is why you should not buy Asus !

    I loath touchpads in general and use a cordless Logitech M570 predominantly. Asus ones aren't great but then nor are many others. HP notebooks seem to have decent touchpads. Before that I had the M570's predecessor a USB corded Trackman Wheel. I still don't use the two new buttons on the M570, the only reason I got it was because the button switches in the Trackman finally died after a decade of use.


    I was concerned about wireless lag and range but need not have been, the Logitech unified receiver has a very strong signal range.

  11. #26
    Join Date
    Jun 2011
    Location
    Italy
    Posts
    394

    Re: This is why you should not buy Asus !

    He would get the same answer from every other hardware vendor ...

  12. #27
    Join Date
    May 2017
    Location
    www
    Posts
    135

    Re: This is why you should not buy Asus !

    He would get the same answer from every other hardware vendor ...
    Gap in the market, and considering how competitive the hardware industry is, I'm surprised no ones filled it.

  13. #28
    Join Date
    Jun 2011
    Location
    Italy
    Posts
    394

    Re: This is why you should not buy Asus !

    Quote Originally Posted by tryfedoraa
    Gap in the market, and considering how competitive the hardware industry is, I'm surprised no ones filled it.
    I agree, well thought ...

  14. #29
    Join Date
    Dec 2013
    Location
    United Kingdom
    Posts
    5,240

    Re: This is why you should not buy Asus !

    well they try to but the OEMs crowd them out through aggressive marketing and search engine optimisation. there are several smaller OEM producing and supporting linux notebooks and desktops around the world.

  15. #30
    Join Date
    Aug 2009
    Posts
    8,464

    Re: This is why you should not buy Asus !

    Quote Originally Posted by antikythera
    I loath touchpads in general and use a cordless Logitech M570 predominantly. Asus ones aren't great but then nor are many others. HP notebooks seem to have decent touchpads. Before that I had the M570's predecessor a USB corded Trackman Wheel. I still don't use the two new buttons on the M570, the only reason I got it was because the button switches in the Trackman finally died after a decade of use.


    I was concerned about wireless lag and range but need not have been, the Logitech unified receiver has a very strong signal range.
    That is the same exact trackball I use, and am very happy with. I finally had to replace my old Logitech wired trackball, and the M570 was the only one I found that was designed the same way the old one was. Wish I could have found a wired version, though. I hate wireless...

    Only complaint I have about the M570 is the cheap switches in the buttons. It didn't take long until I started getting random double clicks when I clicked only once... opened it up, cleaned the switches, and that fixed it for a little while, but when it started doing it again, a cleaning didn't help Oh well, I guess 7 years of use out of a trackball is pretty good nowadays.
    Why is it that all of the instruments seeking intelligent life in the universe are pointed away from Earth?

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