Rather than speak in generalities, I'll simply state how the people in my life react. My wife, two daughters, two sons, and most of my male and female friends regard the computer as a tool, nothing more. It functions as a means to do their work and for specific entertainment. Windows came loaded on their machines, it's point and click, and pretty effortless. It fits their needs. Just as most people know how to drive but won't touch anything under the hood, my family and friends expect to call someone in (me, mostly) when ol' reliable breaks down. This does not make them less intelligent or less able, they are just interested in other things - much as I could give a damn about my carburetor - just put me back on the road!
I guess my point is that linux is not easy - not 'point and click', except for a distro like Lindows. To me, that's fun - learning bash, dredging through page after page to find the answer that makes it all work, only to have it break again the next day. The other women and men in my family and friends, hell they're too smart for linux or even to repair Windows - that's why they keep an idiot like me around.
Linux & Beer - That TOTALLY Computes!
Registered Linux User #362651
Don't use any of my solutions on working computers or near small children.