Fruit-jitsu at the customer interface ...

[Dan]

... available any time -- at your local Apple store. <....>

http://gizmodo.com/5938323/how-to-be...raining-manual

[BBQdave]

Originally Posted by Dan

http://gizmodo.com/5938323/how-to-be...raining-manual

It is interesting that on the one hand they are trying to shape a positive experience (and resolution) for the customer...

And on the other hand they are selling an imagine. The formula's working, they move a lot of iShineys... with people sleeping outside the store door to be one of the first to get the latest I'm Cool Too - Image Object

I still think it is a fad... GameBoy, iPhone, desktop computers

[bob]

There's a bit of reverse psychology involved too. If the customer leaves irritated or won't buy because of problems or the high price, then the employee should feel that he's failed his training, rather than that he's pushing overpriced, buggy products.

OTOH, I'm a Genius because I'm running a no-cost OS on a machine I found at the salvage yard! Yuppers, "genius", not "cheapskate" ...

[Dan]

A rose by any other name ...

How do you sell that sort of thing to an iBorg yuppie, though? Call it, "iTux running on iJunk"? <....>

[Dan]

Ran across this today whilst surfing. It tickled my sense of (in)justice. <....>


http://slideshow.msnbc.msn.com/slide...sung-48847528/