Is this a brand new machine? - Have you tried another OS on it & if so, does it still do it?
If "yes" to both... (unless there IS a setting that makes it do this that I'm not aware of)
My first hunch/thought is that the "pad" is in upside down. Best contact the manufacture, if that's the case.
Chilly Willy, Tux's little cousin...
By its very nature, Windows is a PANE!