trouble ticket system

[mnisay]

anyone wants to share their experience with open trouble ticket system with FC?

so far i was far most interested with open trouble ticket system details, anyone have tried this before with their current work,appreciate some feedbacks with it.

thanks in advance.

[Jman]

Trac's nice and basic, especially if you're using subversion.

Haven't setup a bugzilla, but it's got a whole slew of features.

[mnisay]

would check that as well as i was currently looking at http://otrs.org/

thanks for the feedback.

[Jman]

OTRS is probably better if you are tracking support calls. Trac and bugzilla were for software development first, I see ORTS even uses a bugzilla to track issues in their software.