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Old 7th April 2012, 12:04 PM
Will Rutherdale Offline
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Join Date: Aug 2009
Location: Toronto
Posts: 5
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Error Message on F16: Unable to mount hp photosmart 635

Hi.

I installed Fedora 16 on a new machine. I also applied the full set of updates.

I have a camera, an hp photosmart 635. It is cheap and old but has a USB interface. On other OSs I am able to connect it and upload pictures. On this Fedora 16 machine I connect it and get this pop-up error window:
Unable to mount hp photsmart 635
Error initializing camera: -1: Unspecified error
This is frustrating, as this is my usual travel camera and I need to be able to transfer pictures conveniently. Other versions of Fedora have had different problems. I don't understand why they can't get it right after all these years.

I looked at /var/log/messages and saw this:
Apr 6 21:03:07 MName kernel: [ 445.127215] usb 8-2: new full-speed USB device number 2 using xhci_hcd
Apr 6 21:03:07 MName kernel: [ 445.181389] usb 8-2: New USB device found, idVendor=03f0, idProduct=7102
Apr 6 21:03:07 MName kernel: [ 445.181396] usb 8-2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Apr 6 21:03:07 MName kernel: [ 445.181403] usb 8-2: Product: hp photosmart 635
Apr 6 21:03:07 MName kernel: [ 445.181407] usb 8-2: Manufacturer: Hewlett-Packard
Apr 6 21:03:07 MName kernel: [ 445.181411] usb 8-2: SerialNumber: CN3B3320BT
I googled for this problem and followed some advice I found, which was to edit /lib/udev/rules.d/69-libmtp.rules. I added this entry:
ATTR{idVendor}=="03f0", ATTR{idProduct}=="7102", SYMLINK+="libmtp-%k", ENV{ID_MTP_DEVICE}="1", ENV{ID_MEDIA_PLAYER}="1"
I then plugged in the camera again. It still failed. I rebooted the machine and tried again. Still failed.

Could someone please tell me how to solve this problem. The goal is to connect the camera and upload all the pictures.

-Will
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