A few suggestions for the "gurus"...

[giulix]

I'm by no means an expert, but I'd like to put down a few suggestions on how to help people more effectively on this forum. Here are some guidelines I adhere to when I'm visiting (in addition to the ones contained here (http://www.fedoraforum.org/?view=guide)):

Don't provide lectures, if at all possible.

Once you've started answering a thread, don't give up until a) you run out of options; b) the problem is solved.
Try not to answer too many threads at once. Once you have 6/7 threads answered at a time, it's going to be difficult to provide effective help if only 50% of the users turns up with a "request for more info".
I usually answer threads that have less than 1/2 answers already and whose subject I feel comfortable with. In other cases, chances are that the problem is already being dealt with properly, or that someone will be able to provide better help, given a few hours or even a couple of days. If -after this time- there's still no answer, try to give the best possible support compatible with your level of expertise.
Don't be afraid to press for additional info or to ask questions; the deeper the problem is investigated, the better chances are to find a solution.


And remember: curiosity killed the cat, but boredom killed the kingdom :D

hth...

[codergeek42]

Don't provide lectures, if at all possible.I disagree. While most people probably want a"quick fix" to the problem they may have at hand, explaining why the problem occurred (if, in fact, that reason is known) will help them learn more about it and also help prevent them from causing themselves similar trouble in the future.


Other than that, I agree very much. Well said. :)

[Jman]

Try not to answer too many threads at once. Once you have 6/7 threads answered at a time, it's going to be difficult to provide effective help if only 50% of the users turns up with a "request for more info".


If you're up for a challege try 10/20 at a time. It is much harder to keep track of them all and follow up, but more threads get at least a responce.

Also, if you're looking for where to help most, look at the zero reply threads. Their questions have not been answered yet.

[bitrain]

If you're up for a challege try 10/20 at a time. It is much harder to keep track of them all and follow up, but more threads get at least a responce.

Also, if you're looking for where to help most, look at the zero reply threads. Their questions have not been answered yet.
I (try to) answer all threads which have a title on a problem I know. That's why goog titles are important. Sometimes I answer more then 10/20 at a time, sometimes none. I don't think you should limit the number of threads you answer. Even if you are only able to give a little help, it's more then nothing.

I agree completely with you Jman, 1 answer is better then no answer at all!